If something has happened, contact us as soon as you can. Our Cirencester team can help you understand the next steps and, where appropriate, liaise with your insurer.

What to do after an incident

1. Check your policy documents

Your documents explain how to report a claim, what information your insurer needs and whether a 24-hour emergency helpline is available.

2. Contact the right claims team

For most business, property or liability claims, call us and we can help direct your enquiry. For motor glass or windscreen damage, your insurer may ask you to contact its approved supplier directly.

3. Share the key details

Tell us when and where it happened, what was affected and how we can reach you. Keep photographs, relevant documents and receipts if you have them.

4. Follow insurer instructions

Your insurer will explain what happens next and assess the claim under your policy. Please check with the insurer before arranging non-urgent repairs or accepting responsibility.

Contact Linx

During our opening hours, call 01285 704200 or email office@linxinsurance.co.uk. We are open Monday to Friday, 9:00am–5:00pm.

Urgent damage or out-of-hours claims

If there is immediate danger, contact the emergency services. For urgent help with an insured incident, use the out-of-hours number in your policy documents. Take reasonable steps to prevent further loss or damage, and keep receipts. Check with your insurer as soon as practical before proceeding with repairs where possible.

The insurer decides whether a claim is covered and how it is handled under the terms of your policy. Contacting Linx or submitting an enquiry does not itself confirm cover or acceptance of a claim.